CX Programs Manager Nicole Cochran just went on another visit to Covington Electric/Buzz Broadband for a second on-site onboarding session. After seeing the value of our first in-person training, they brought her back so their new team members could get the same hands-on experience.

A huge thanks to Anna Worley, their fantastic Member Services Manager, for not only championing this training but also inviting her to speak at the newly formed Alabama Cooperative Customer Service Coalition: a gathering of electric co-ops, telcos, local government entities, and other providers committed to delivering great service.

Check out the awesome handout Pivot designer Charlie Kohlmeier created to use during the presentation and see how you rank. Talk about a great conversation starter!

The bottom line: It’s always a joy to see organizations investing in their people and their communities. Alabama sure knows how to roll out the crimson welcome mat.

Gimme more: Ponder a CX project with Pivot