Red Flags

Red Flags Rule Training

The Federal Trade Commission (FTC) established the Red Flags Rule to help businesses identify and prevent identity theft. Telecommunication providers are among the many businesses that must comply with the rules by maintaining an identity theft program and providing annual training to their employees. It’s important that employees understand and do their part to protect customers’ data. They must also be able to recognize and react to the red flags of identity theft.

Topics to be discussed include:

• Suitable responses to detected red flags
• Possible red flags identified by the FTC
• Personal requirements for employees
• Requirements and responses to prevent fraud and limit damages
• The role of your board of directors

Pivot’s CPNI training pertains to Federal legislation that is overseen by the FCC. Certain states have started passing their own legislation regarding consumer protection at the state level. If you’re unsure whether your state has adopted their own legislation, please check with your company compliance officer or legal counsel.